1. Introduction

Intrac Australia Pty Ltd ACN 091 523 910 (“we”, “us” or “our”) respects your privacy and is committed to protecting your (“you”, “your”, “client”, “clients”) data and personal information. Every Intrac client has a Intrac Software System (“System”) which collects and stores all client data on behalf of the client. This policy together with our Terms & Conditions, inform you as to how we collect and process our clients data and personal information through your use of and access to our Website and System.

2. Changes to our Privacy Policy

This privacy policy applies from the “Last updated” date stated at the top of this webpage. Any changes we may make to our privacy policy will be incorporated into our existing privacy policy and the “Last updated” date amended accordingly.

3. Third party links

3a. On our Website

Our website may include links to other websites, plug-ins and applications provided by others, including those acting on our behalf or on your behalf. Clicking on those links or enabling those connections may allow third parties to collect or share data about you, and they will have their own privacy policies. We do not control third party websites or the products & services they provide; hence we are in no way responsible for their privacy policies or actions. When you leave our website, we encourage you to read the privacy policy and terms of use of every website you visit, and read the privacy policy and terms of use of every third party product & service provider you engage.

3b. In our System

Our System may include functions that require your use of other providers of products & services. We do not control third party products & services; hence we are in no way responsible for their privacy policies or actions. We encourage you to read the privacy policy and terms of use of every third party product & service provider you engage.

4. Personal information

4a. The personal information we collect about you

Personal information means any information about an individual from which that person can be identified. It does not include information where the identity of the individual has been removed (anonymous data).We collect, use, store and process personal information about you, including;
- identity information, including name, title, organisation name;
- contact information, including email address, telephone number(s);
- purchase and transaction information, including details about payments to and from you or your nominated payment service provider and other details of any products & services which you have purchased or might purchase from us;
- bank account and credit card details;
- customer service information, including your customer service enquiries and comments.

4b. If you fail to provide personal information

If you choose not to provide the personal information as requested, we may not be able to supply you with our products or services.

4c. How your personal information is collected

We use different methods to collect information from and about you including;
- the contact form on our website;
- by corresponding with us by post, telephone, email or otherwise;
- your interactions and use of our website, such as your location data, website usage and other communication data.

4d. Purposes for which we will collect or use your personal information

We collect and use your personal information for any of the following purposes:
- to respond to your enquiry via the contact form on our website;
- to use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

4e. Storage and security of your personal information

The information we collect from you are stored at a location in Australia using Amazon Web Services. Our security measures aim to prevent your personal information from being accidentally lost, used, altered, disclosed or accessed in an unauthorised way. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who require that information to deliver their product & service for us and you. They are authorised to only process your personal information on our instructions and they are subject to a duty of confidentiality. We have procedures to deal with any suspected or actual breach of your personal information and will notify you and any applicable regulator of any breach where we are legally required to do so.

4f. Disclosure of your personal information

We may share your personal information with the following;
- third parties who help us to administer our website (such as our internet service providers, or website hosting services);
- professional advisers, including lawyers, bankers, auditors, credit assessors and insurers who provide consultancy, financial, legal, insurance or accounting services;
- third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets; and third parties whom we choose to purchase in part or wholly; and if a change happens to our business, then any new owners may use your personal information in the same way as set out in this privacy policy;
- third parties, including authorities, where we are legally obliged to disclose your personal information to them in order for us to provide our products and services to you.

4g. How long do we retain your personal information

We will only retain your personal information for as long as necessary to fulfil the purposes that we collected it for and to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

5. Client System data

System data means all data related to the client and their customers that is collated by, and potentially stored by, the System on behalf of the client.

5a. Data ownership

The client owns all the data, but allows us to collate, store, and use, the data as part of the System functionality.

5b. The data we collect

We collect, use, store and process data including;
- customer identity information, including name, title, organisation name, telephone numbers, email address, address, postal address, date of birth, medical conditions, and other bespoke client requests;
- all customer purchases and transaction information, including details about payments to and from you or your nominated payment service provider and other details of any products & services which you have purchased or might purchase from us;
- all your product information; - customer service information, including your customer service enquiries and comments;
- other information collection requested by our client.

5c. Access to data

We may access your data for the purposes of;
- providing and maintaining your System, and as part of providing our product & service to you;
- facilitating third party product & service providers you have authorised to access data in order to provide their product & service;
- third party authorities, where we are legally obliged to disclose your data to in order for us to comply with applicable legislation and legal requirements.
Our clients have access to the data via the System, and are responsible for controlling who has access to their System and what data they can access via the System.

5d. Storage and security of your data

The data our System collects for you is stored at a location in Australia using Amazon Web Services. We have protocols ensuring multi level redundancies are in place, and multi level back up protocols are in place. Our security measures aim to prevent your data from being accidentally lost, used, altered, disclosed or accessed in an unauthorised way. In addition, we limit access to your data to those employees, agents, contractors and other third parties who require that data to deliver their product & service for us and you. They are authorised to only access and process the specific data fields required for the product & service they are are providing us and/or you. on our instructions and they are subject to a duty of confidentiality. We have procedures to deal with any suspected or actual breach of your data and will notify you and any applicable regulator of any breach where we are legally required to do so.

5e. How long do we retain your data

We will only retain your data for the duration of your contract with us to supply you with a System.If a contract is terminated by us or you;- we will supply your data to you in appropriate spread sheets;- we will destroy all copies of that data by appropriate means after you have instructed us in writing to do so.

6. Website Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.If you wish to disable cookies you will need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:
- For Microsoft Internet Explorer:
(a) Choose the menu “tools” then “Internet Options”
(b) Click on the “privacy” tab
(c) Select the setting the appropriate setting
- For Google Chrome:
(a) Choose Settings> Advanced
(b) Under "Privacy and security," click “Content settings”.
(c) Click “Cookies”
- For Safari:
(a) Choose Preferences > Privacy
(b) Click on “Remove all Website Data”
- For Mozilla Firefox:
(a) Choose the menu “tools” then “Options”
(b) Click on the icon “privacy”
(c) Find the menu “cookie” and select the relevant options
Our cookies are provided by third parties, such as Google Inc., and are subject to their privacy policies. For more information about their privacy policies, please visit their respective websites. The information these third parties collect may be transferred to, and stored at, a location outside Australia. By accepting cookies, you agree to this transfer, storing or processing of your personal information.The main purpose for which cookies are used is technical purposes essential to the effective operation of our website, particularly in relation to site navigation.
We use the following cookies on our website:
- Cookies =
_gid = GA1.3.0000000000.0000000000
_gat = 1
_ga = GA1.3.0000000000.0000000000

7. System Cookies

Our System uses cookies as part of the product & service we provide our clients.Our System uses cookies as part of the product & service our clients provide their customers who use the System.These cookies do nothing other than facilitate the use of the System by our clients and their customers.

8. Contact

If you have any questions, concerns or complaints about how we handle personal information and/or data, or wish to exercise your rights as set out in this privacy policy or under applicable law, please contact us as follows:
By post: PO Box 1535 Chatswood NSW 2057
By email: support@intrac.com.au