We/Us/Our means Intrac Australia Pty Limited ABN 56 091 523 910 trading as Intrac.
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Website means the domain name www.intrac.com.au and any of its sub-domains.
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You/Your means any person who accesses our Website or contacts us (either in person, by phone or electronically) with regard to the products or services provided by us.
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Commitment to privacy
We are bound by the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).
We value your privacy and we are genuinely committed to protecting your privacy and to comply with the Act and the APPs.
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What is personal information?
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion.  Information or an opinion may be personal information regardless of whether it is true.
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What personal information do we collect and hold?
We collect information about you and your interactions with us, for example, when you purchase or use any of our products or services, call us, interact with our chatbot or otherwise visit our website.  The information we collect from you may include your identity and contact details, your history of enquiries and use of our products and services and details of enquiries or complaints you make.
The types of personal information that we collect typically includes your:name;contact details (such as address, telephone and email);date of birth;account details;gender & marital status;occupation and employment information;financial information (e.g. annual turnover); andcomplaint details.
We may collect information about how you access, use and interact with the Website.  This information may include:the location from which you have come to the site and the pages you have visited; andtechnical data, which may include IP address, the types of devices you are using to access the Website, device attributes, browser type, language and operating system.
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Why do we collect, hold and use your personal information?
We collect personal information for a number of reasons, however the main reasons why we may collect personal information from you are:to process transactions;to determine and assess the acceptability of any application you might make to receive products or services from us;to identify or contact you;to improve our Website and customer service by receiving feedback on our products and services;to assist us in responsibly marketing our products or services;to assist in the preparation and co-ordination of the newsletters and product/service updates that we send from time to time; so that we can communicate with our customers, suppliers and other persons or organisations that we do business with; to generate aggregated statistical information for commercial purposes; to manage our relationship with you; andto comply with all relevant laws and regulations.
You can deal with us without disclosing your identity or personal information by using anonymity or pseudonymity when it is lawful and reasonably practicable to do so.  For example, general enquiries about our products or services that do not involve the completion of an application for our products or services.
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If you do not provide us with your personal information, we may not be able to provide you with our products or services, communicate with you or respond to your enquiries.
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How do we collect your personal information?
We may collect personal information directly from you whenever you interact with us, for example:when you apply for, purchase or utilise any of our products or services; when you subscribe to our newsletter/Website any other similar publications; when you request information from us about our products and/or services; or if you fill out any of our surveys or marketing material.
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We may collect information about you from third parties such as:information about you that is publicly available; your credit history report from a credit reporting body; your personal information from a broker or other party who we do business with; your personal information from a person you have listed as a referrer or someone that we may contact in your application.
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How do we store and hold your personal information?
We store most information about you in computer systems and databases operated by either us or our external service providers.  Some information about you is recorded in paper files that we store securely.
We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.  However, we cannot give any guarantees or warranties about the security of your information and we will not be held liable for any loss or damage that you may suffer as a result of any unauthorised access to your information.
If we become aware that we have received unsolicited personal information without your consent, we will destroy or de-identify that information.
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Who do we disclose your personal information to?
We may transfer or disclose your personal information to a third party where:we are required or authorised by law to do so;you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances and the terms of your application by the provision of contact information for that party; orwe are otherwise permitted to disclose the information under the Act.
We may disclose your personal information to recipients which are located outside Australia.
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How do we use your personal information for marketing?
We will use your personal information to offer you products and services that we believe may be of interest to you, but we will not do so if you tell us not to.  These products and services may be offered by us, our related companies, our other business partners or our service providers.
Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
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How can you access and correct your personal information?  
If you wish to change or update any of your personal information or you wish to access the personal information we hold about you, please contact us and we will arrange for this to occur.  We will endeavour to respond to your request within 14 days. You may be charged a fee for access to this information.
There are some circumstances in which we are not required to give you access to your personal information.
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Your rights under the EU GDPR
Under the European Union (EU) General Data Protection Regulation (GDPR), as a data subject you have the right to:access your data; have your data deleted or corrected where it is inaccurate; object to your data being processed and to restrict processing; withdraw consent to having your data processed; have your data provided in a standard format so that it can be transferred elsewhere; and not be subject to a decision based solely on automated processing,(Data Subject Rights).
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We have processes in place to deal with Data Subject Rights requests. Our actions and responsibilities will depend on whether we are the controller or processor of the personal data at issue. Depending on our role as either a controller or processor, the process for enabling Data Subject Rights may differ, and are always subject to applicable law. Please refer to our contact details in this policy if you would like to make a Data Subject Rights request.
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Privacy complaints
You may make a complaint if you believe that we have breached this Privacy Policy, the Act or the APPs by contacting us.
We will consider your complaint and determine whether it requires further investigation.  We will notify you of the outcome of this investigation and any subsequent internal investigation.
If you remain unsatisfied with the way in which we have handled your complaint, the matter may be referred to a recognised external dispute resolution scheme.
You can also contact the Office of the Australian Information Commissioner by visiting the following website and following the steps listed on the website: www.oaic.gov.au/privacy/privacy-complaints.
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Changes to the Privacy Policy
We reserve the right to change, modify or amend our Privacy Policy at any time by updating this policy on our Website or by other means without any other form of notice.  If we are of the belief that any change to our policy will materially affect our customers, we will provide notice of the change(s) that have occurred.
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Contact us
Please direct all queries about this Privacy Policy, information regarding the retention of your personal details, requests for access or correction of personal information and complaints to us at:
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Intrac - 1300 468 000
‍support@intrac.com.au
‍PO Box 1535 Chatswood NSW 2057

Policy Updated: 01/2025